Job opening: Customer Service Specialist
The Customer Service Specialist reports to the Customer Service Manager and is responsible for all duties that pertain to customer support, service and order entry.
Daily Functions:
- Day-to-day customer interaction via telephone and email to include:
- Determine order requirements
- Regular entries into our Customer Relationship Manager (CRM)
- Quoting
- Order entry and modification
- Daily exchanges with the Sales Team and Technical Support alike for complete customer support
- Cooperation/Collaboration with critical departments to regularly insure customer satisfaction
- Responsible for entering Customer Returns and Complaints as well as responding to corrective and preventative actions per the CAPA system
- Electronic Data Interchange (EDI)
- Attend all company training sessions/classes
