Ordering Questions - You Ask, We Answer!

Below are some of your frequently asked questions about our ordering process. If you would like to see more questions answered on our packaging options, storage guidelines or how to purchase our products, please consult our FAQ page.

Is freight included in the price of the item?

No, freight is not included in the price of the item. Freight is charged separately either on the Nye invoice after prepaying and adding or via “collect” terms using your assigned ship method and account number. The chosen carrier will invoice you separately under said account.

What is the typical lead time for an order?

Lead times are item specific and are based on business days (weekends and holidays excluded). Actual ship dates are applied when the order is placed and confirmed.

Are open Net-30 terms required to place an order?

First time orders require credit approval for open Net 30-day terms. Otherwise, credit cards (Visa, Mastercard and American Express) may be used. Payment in advance or C.O.D. Terms are also acceptable.

Are verbal orders acceptable?

Verbal orders are not acceptable. A formal purchase order must be received in writing, with current pricing and all pertinent information, before an order will be considered valid to enter. Otherwise, orders will be put on a “Hold” status and not processed.

What is your blanket order policy?

Blanket orders must contain current price and expiration dates and will be held for 1 calendar year only. Blanket orders may be renewed with receipt of new expiration dates and Nye's approval.

Am I able to expedite an existing order and if so, what are the fees to do so?

Expediting of an assigned ship date will require Nye approval and a $250.00 Rush Order Fee may be applied. If expediting manufacturing time, then a $1,000.00 Expedite Fee may also be applied. Receipt of a purchase order with Expedite Fees added must be received before processing.

Am I able to make a change to my order once it has been placed?

Changes to an existing order will not be acceptable within 2 weeks from planned ship date, otherwise additional fees may be incurred.